Standard terms and conditions apply to all sales, a copy is avaialble on request. When purchasing goods, you enter into a legally binding contract with the seller. It is our duty to make you aware of the conditions you are accepting when you place an order.
Ralloy is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that when shopping with us you won't get ripped off, you'll get your parts as quickly as possible, and we'll sort out any problems you may have. Our Terms and Conditions do not affect your statutory rights.
Ordering and Payment
You can order via the internet shop, over the telephone, or by mail order. We acept the following payment options:- credit or debit cards, cheques & PayPal. For customers that wish to visit Ralloy at Sheriff Hutton we can acept cash. Please note that cash is banked every night so it is very handly if you can have the correct amount of money with you.
If you wish to pay by cheque, please confirm with us by telephone that the products you require are currently in stock, We will then put the goods aside for you for up to a week maximum & tell you the total value of the good including postage. Cheques should be made payable to Ralloy Engineering Ltd - Please include with the cheque a note detailing your cheque guarantee-card details (all details shown on the front of the card which accompanies the chequebook being used). Your name, address, and telephone number, also include the address you wish the good to be sent to if different to the invoice address. The note should also include full details of the products you would like to purchase. Please mail the cheque and note to Ralloy Engineering Limited, Sheriff Hutton Industrial Estate, Sheriff Hutton, York, YO60 6RZ. Please note that payment by cheque may result in a slight delay with your order as all cheques are required to clear before goods are dispatched.
We aim to release all orders within 48hours of your order been placed although if in a panic for your item it is best to telephone the sales team to check the item is in stock and make them aware of this. That way you wont be disapointed. If there is a delay we will contact you to make you aware if this. Please note all Ralloy products are made on site & quality does take time. At busy periods not every thing can be kept in stock therefore delivery time may increase.
We accept most major credit and debit cards (including Visa Electron and Solo) for online / telephone orders. You will be asked for your card details and the name and the address of the card holder when you place the order. These details will be checked. You will be contacted if we find the card or address details to be incorrect (telephone orders), or our website will display an error message should an internet order not be completed. We only bill your card when your order is ready to be dispatched.
You have the right to cancel an order and return any goods that may already have been dispatched. You have up to 7 days from receipt to telephone Ralloy and return the unwated item. We will ask for a reason for the return as we value cutomers and if your not happy with the received goods we would like to know why and then that way we can hopefully put it right.
We insist that all returns are still in undamaged original packaging and that the goods themselves are undamaged, unused, and still saleable as new items - this also includes the absense of any marks from fitting/checking the product. We reserve the right to refuse refunds on goods returned outside these parameters.
We are not able to refund postage and packaging charges, both from and to ourselves, under any circumstances. Although if it is due to fault on Ralloy behalf then a refund will be made as goodwill.
Return of goods is the responsibility of the purchaser and is at their expense we can only offer a refund for postage when an incorrect item has been sent.
Please include a invoice copy with the returned goods that way we know where to send the refund / exchange.
All returns show be sent to:- Ralloy Engineering Limited, Sheriff Hutton Industrial Estate, Sheriff Hutton, York, YO60 6RZ.
Orders for delivery to UK mainland leave us on one of two delivery services. Small items which are under Royal Mail’s size and weight limit leave on 1st Class mail, and larger items are dispatched using our guaranteed next working day courier service. Items sent by courier services do require a signature and if you are not in at the time of attempted delivery you will be left a card - from here you can contact the courier company to re-arrange a delivery, or collect the parcel from their depot.
Please note that there may be postage surcharges for items sent to non UK mainland, highlands or other delivery addresses - we will contact you before delivery if there will be any such charges.
Order Cut-Off Times
Our courier collection is at 4:30pm every day, and as such we cannot guarantee same working day dispatch on orders (requiring this delivery service) placed after 12 noon. Obviously we will do our very best to get orders packaged and sent the same day even if they are placed after noon.
Royal Mail items generally easier to pack are taken to the Post Office at 5pm so we are able to increase the ordering deadline for this service to 2pm. Once again, it is highly possible for an order to be placed right up to 4:30pm and still leave the same day (as long as the items are in stock), but we cannot guarantee it. These cut-offs apply to both internet and telephone orders.
Any orders placed after 2pm on Friday will be dispatched on the next working day (usually a Monday, unless it’s a bank holiday!).
Royal Mail 1st Class service delivers items the next working day, however please allow up to 10 working days (two weeks). We are unable to 'chase' your delivery before this time is up unfortunately, Royal Mail ask us to wait the full 10 days before offering to compensate for non-delivery in any way.
If any courier delivery has not arrived before 5pm on the next working day after dispatch then please give us a call, we can arrange to supply you with a tracking number and the telephone number of your local delivery depot. We will also chase your undelivered item for you at this end.
Once items are posted, they are then in the hands of Royal Mail or our courier service, and as such, we are not directly responsible for any loss or damage to your item. Damaged items must be reported to Ralloy and signed for as received as damaged.